It's almost time for your delivery! 🚛
Review the information below so you're ready for a fun, stress-free celebration! Taking a few minutes to go through the details will help ensure everything goes off without a hitch and your delivery is smooth and seamless.
1. When will we arrive?
Weekend Rentals (Saturday 11:00 AM – Sunday 5:00 PM)
To ensure on-time service for all weekend events, we begin deliveries as early as 7:00 AM on Thursday and continue through 11:00 AM on Saturday. Most deliveries take place on Thursday or Friday, and there is no extra charge for the additional rental time. Because our Saturday delivery availability is limited, early delivery is required.
Weekday Rentals (Monday – Friday)
We'll deliver the evening before or the morning of your rental, before the start time listed on your order.
Please Note: We are unable to provide a specific delivery window beyond the timeframes above. If possible, your driver will text or call with an updated ETA while en route to your listed delivery address.
2. What do we need from you?
Please complete the following before your delivery:
- Mark your setup location with a visible item such as a chair, cone, barrel, or similar object.
- Text us at the same number that sent your order confirmation to let us know:
- what you're using to mark the setup area, and
- any additional delivery instructions.
- Sign your rental agreement a minimum of five days prior to your event date using the link in your confirmation text.
3. How to prepare for delivery?
- Mow the lawn if needed and remove any toys, debris, or pet waste to provide a clear path to the setup area.
- Ensure there is a minimum 4-foot-wide access path from the driveway to the setup location. Please consider gates, fences, and narrow door openings.
- You do not need to be home when we deliver.
- Keep your phone nearby in case our drivers need to reach you when on site, keep in mind the above mentioned delivery windows based on your event date. .
- If you rented a water unit, we recommend running a garden hose to the setup area before we arrive. Leave approximately 6 feet or more of extra hose near the unit location, depending on the inflatable's height.
- If you have an outstanding balance, it will be charged to the card on file in the days leading up to your rental. If you'd like to pay earlier with a different card, please use the payment link included in your confirmation text beforehand.
Reminder: Since we cannot provide an exact delivery time, it's important that you text us with what you've used to mark the setup area and where you'd like everything placed.
We'll see you soon—we can't wait to help make your event a blast! 🎉
If you have any questions, the best way to reach us for immediate matters is by call or text at 1 978-733-8721. For non-urgent matters, please email us at events@verticalentertainmentnh.com