Frequently Asked Questions
Q.What do I need to book an event?
A.We ask for a 50% deposit to save the date for you. This will reserve those services only for you and not allow others to book.
Q.How do I know what will fit in the space for my event?
A.For all of our larger sized services, such as inflatables or rock climbing walls, we have listed the dimensions for the specific service on our website. Specific for our rock climbing walls, we do need a space to back a trailer in and must be on a remotely level ground. All you have to do is let us know where your event will be held, and we are happy to work with you to find a specific site at your event for any of our services!
Q.What if weather gets in the way of my event?
A.If your event is cancelled due to weather, we will work with you to find another date that works for you based on when our services are still available. We will make sure your event goes off without a hitch! In most cases, we can still operate our services in the rain, but pending strong winds, thunder or lightning, are a few examples of weather restrictions that may prevent us from servicing your event.
Q.I'm not sure what I do and do not want at my event. What should I do?
A.That is totally fine! We are happy to work with you to identify the specific services you would like at your event. We can provide you free quotes with what you are looking for. We do our best to accommodate the services you are interested. It is best to give us a call and we can chat through it together.
Q.I'm concerned about the safety of the services. What's your advice?
A.Great question! Safety is our top priority. We are a fully insured and inspected entertainment business. With experience serving hundreds of events in New England since 2006, from fairs, to community and town events, private functions, we can guarantee we set you up for a fully successful and safe event for you and your guests. If you have concerns or questions, just ask!
Q.What is included in every price?
A.Unless otherwise agreed upon, we have staff on site at our events that will set up and take down any equipment and services. In addition to staff being included, all of our travel is included as well. We do provide the opportunity, in most cases at private functions, for you to sign an agreement for inflatables to stay on site, without our staff. We will drop off and pick up the equipment for your event, but let you have the privacy of your event. With our rock climbing wall, staff is on site at all times with no exceptions.
